IHI Engineering Australia Pty Ltd (IEA) pursues customer satisfaction as its primary goal at all levels across the company. We take pride in offering a diverse range of complex and high-quality products and services that can be tailored to customers’ needs and requirements.
IEA’s commitment to customer satisfaction starts with a clear understanding of customers’ needs and expectations. The delivery of our services through the systematic application of the Quality Management System (QMS) ensures customers’ needs are captured and reflected.
IEA has maintained a certified QMS to ISO 9001 since 1996. To ensure its on-going effectiveness and suitability, the QMS is continually reviewed and updated as part of the continual improvement process.
For further details, please review our full policy, link below;